FAQs

How can we help?

Popular Questions

Account Questions

How soon will my order arrive?
We ship within 24 hours of your order being placed (Monday-Friday). Orders usually arrive within 3-4 business days. We are located in the Midwest (Lincoln, Nebraska, United States). If you are placing an international order, it is our company policy to wait 7-10 business days before shipping an order.

General Questions

Order Confirmation
Confirmation will be in the form of an email to you verifying your order information. Be sure to include your real email address in our online order form. We need it in order to email a copy of your charges and to contact you in case we have any questions regarding your order. If there are any errors, please notify us immediately so that we can make the necessary corrections. We will not be responsible for errors if not notified within 24 hours of sending confirmation. Your email address is kept confidential. We do not share, publish or sell our customer list. NOTE: If you have a free email service like Yahoo, Hotmail, etc. you may NOT get our order confirmation email. Our emails have tables, templates, and external links, and many free email services look at these emails as SPAM. If you do not use a business domain and must use a free service, please look in your "spam folder" or "Junk email" folder for an email from MagicKits.com; if you do not have an email in any of your folders, please call our Toll-Free number to confirm that we received your order.
Can I return an item for a full refund?
MagicKits.com does not accept returns on opened magic or Magic Kits. If a return is the result of our error, we are sorry. You will have to ship your item back to us at your cost, and we will issue a refund including the original shipping costs (original shipping cost is refunded only if the whole order is returned and not opened). If you have not opened the kit (broke the seal) you may return it for a full refund. Please call our Toll Free number or fill out a "Contact Us" form on our website as soon as possible to let us know if an order is coming back to us. Please note that orders approved for return (that are not defective, broken, or missing items) are subject to a 15% restocking fee at the discretion of MagicKits.Com Magic Shop. Mail your kit to: MagicKits.com Magic Shop 1125 N. 10th St. Lincoln, NE 68508 Include your order number or the e-mail you received when you placed the order and we will credit your account.
What is your Privacy Policy?
Please check our Privacy Policy under Help.  You can read it here.
Is your web site secure?
Extremely! We wouldn't have it any other way. We use SSL (Secure Socket Layers). Your orders are retrieved through a back-end office function that pulls all of your personal information in a safe encrypted mode. The site changes to a secure mode on the page where you enter your card information.
Where are these packages shipping from?
We have been selling Magic Kits for almost 30 years out of Lincoln, Nebraska.  We send our magic kits all over the world and we have some exclusive magic kits (and magic tricks) that no one else has.  MagicKits.com was started by a real Magician and his Assistant (Luis & Rogene Villamonte).  They have eight children and all the pictures you see on the front page are their children as they grew up.  We are a proud family owned business and happy to serve you!
There is a Problem With Your Web Site!
Please call us at 402-436-2434 and tell us what the problem is. The sooner we know about problems the quicker we can fix them. If it's a real issue on our end, then we will send you a FREE MAGIC TRICK with your order.
Do you have a store?
We had a physical brick and mortar store for about 5 years.  It was called MagicKits.com Magic Shop.  We had to close the actual store because of low sales in our town.  The website does great, but we can pay our staff more if we have them answering the phone, or packing and shipping orders all day. Keeping the  brick and mortar store open did not pay the bills, and this way our staff gets adequately compensated.  Keeping the website running allows us to offer great magic kits and the best possible prices!

Pre-sales Questions

There is a Problem With Your Web Site!
Please call us at 402-436-2434 and tell us what the problem is. The sooner we know about problems the quicker we can fix them. If it's a real issue on our end, then we will send you a FREE MAGIC TRICK with your order.
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